Last updated: 6 August 2026
This policy describes exactly how refunds and cancellations work for each type of purchase on Debug With Purpose (“DWP”, “we”, “us”). It matches how the platform actually behaves — nothing here is aspirational.
Digital products are delivered instantly as a downloadable file after payment. Because the content is accessible immediately, digital product purchases are final and non-refundable once payment is confirmed, except where the file is genuinely broken, missing, or not as described — contact us and we'll fix it or refund you. Your download link stays valid for 24 hours at a time, and you can always return to your order's page to generate a fresh link at no extra cost — your access to the product itself does not expire.
Every tutor offers one free trial session per student — you pay nothing, and can decide whether to continue before spending anything.
For a paid session you've booked:
Refunds to your card/UPI/bank account are issued by Razorpay and typically take 5–7 business days to reflect, depending on your bank.
A package purchase converts into credits (one credit = one session of that type). Credits are valid for 180 days from purchase. If you cancel a booking you made using a credit, the credit is returned to your account rather than refunded as cash. The upfront package purchase itself is non-refundable — unused credits simply remain usable until they expire.
Every course has at least one free preview lesson so you can see the teaching style and content quality before paying. Once you've enrolled and paid, course purchases are non-refundable, in line with standard practice for instantly-accessible digital learning content.
For bookings, use the cancel option on your booking from your dashboard — the correct refund is calculated and processed automatically. For anything else (a broken file, a course or product you believe was misrepresented, or a payment issue), contact us using the details on our Terms page and we'll respond within 3 business days.